FAQ

Questions? We’ve got answers.

Below are some of our more frequently asked questions about the venue and our shows.

WHERE ARE YOU LOCATED?

We are located at 1043 Virginia Ave Suite 4, Indianapolis, IN 46203.  View the map here.

WHERE DO I PARK?

There is a small parking lot in the back of the building.  Additionally, there is free street parking all around the building and on the side streets.  The day of the week and the popularity of the show will impact how easy it will be to park.  If you are biking in, we offer bike parking in front of the building which sits directly on the Indianapolis Cultural Trail.

WHAT IS YOUR REFUND POLICY?

All sales are final. No refunds or exchanges unless the headliner cancels.  If this occurs, refund info will be available on the event detail page.  The benefit to purchasing tickets online or by phone is that refunds are automatically processed by Ticketfly when necessary.  If you purchase in person at HI-FI’s Box Office, you would need to revisit the box office to obtain your refund.

HOW DO I GET MY BAND TO PLAY AT HI-FI?

We support local and touring acts as much as possible, so feel free to send over your request with links to your music.  We do not take any calls about booking bands.  All booking is done via email. Keep in mind we get a ton of submissions and its hard to get back to everyone.  If we find a good fit for your band, we will be sure and reach out. Send music to our Talent Buyer Spencer Hooks.

I HAVE WILL CALL TICKETS. WHERE DO I GO?

If your tickets are at will call and you purchased them thru TicketFly, you can pick them up during our box office hours.  You will need to bring your ID and the credit card used to purchase the tickets.

DO I HAVE TO BE 21+ TO COME TO A SHOW?

Yes.  State Law required all patrons to be over the age of 21 with valid government issued ID.  We card everyone.  Yes, even you mom.  If you don’t have your ID, we won’t be able to help you.  This applies to everyone, even if you drove from Michigan and left your ID at home.

DO YOU HAVE A BOX OFFICE?

Yes.  HI-FI Box Office is located at our main entrance off of Virginia Avenue.  The Box Office is open 2 hours prior to the published door time and 10am-3pm on Fridays. We accept cash as well as all major credit cards for ticket purchases.

WHEN DO ONLINE SALES END?

Online sales usually end at 5:30pm on the day of the show.  After that point, if tickets are still available, you can purchase them at the Box Office.

DO YOU HAVE SEATING?

Kind of.  All tickets are general admission, standing-room only unless a show is specifically advertised as seated, which is uncommon.  After our expansion we have added several tables throughout the room, but these are available on a first come, first served basis.  For select shows we offer seating upgrades on our VIP deck.  Visit our Box Office page for more information on reserving a table.

CAN I RENT HI-FI FOR A PRIVATE EVENT?

Yes.  We rent out the room for special events, meetings, birthdays, weddings, receptions, and awards ceremonies.  Visit our Rentals page for more information.

ARE THERE RESTRICTIONS ON WHAT I CAN BRING TO THE SHOW?

Please visit our Restricted Items page for more information.

WHEN DOES THE BAND GO ON?

Tickets will have the door time listed on your ticket. The first act typically starts 1 hour after doors open. Headliners are typically on stage at 10pm or 11pm, depending on the start time.  Keep in mind that set times, as well as opening acts, are subject to change without notice.   If you purchased tickets online and accepted to receive future emails, you will sometimes receive an email on the day of the event with set times and more information relating to the event.

DO YOU HAVE FREE WI-FI?

Yes.  HI-FI offers free WI-FI during all shows.  Simply select the HI-FI Free WI-FI network and you are all set.

DO YOU SELL EAR PLUGS?

Yes.  Earplugs are available from any of our bartenders for $2

DO YOU ALLOW SMOKING?

No. If you are caught smoking, you will be asked to leave the venue.  This includes cigarettes, vaping, or smoking of any kind.  Marion County Smoking Ordinance prohibits smoking within 10 feet of our entrance.

WHERE IS A GOOD PLACE TO EAT NEARBY?

Food is plentiful in Fountain Square.  Check out our Where to Eat page for our favorite spots nearby.

DO YOU OFFER HANDICAP PARKING/SEATING?

Our rear parking lot across the street offers 2 handicap spots.  Once inside, there is no specific area for handicap seating, but if you have special needs, please contact our box office in advance to make arrangements.

WHAT IS YOUR PHOTO POLICY?

The photo policy for each night is posted at the bands discretion.  This policy changes nightly.  As a general rule we do not allow any professional photography unless approved by the band.  Photos permitted for the first three songs only.  No flash.

HOW DO I FIND OUT ABOUT UPCOMING SHOWS?

We send out a newsletter twice a month with upcoming shows and announcements.  We also provide special access for pre-sales on popular shows.  You can join our mailing list here to receive these updates.  Additionally, follow us on Facebook, Instagram, and Twitter for show announcements.